IT service management is on the rise, and there is a shortage of people who can implement and configure new tools. This is where you come in – join our team, where we will teach you how to work with the European alternative to ServiceNow. You will be part of implementation projects, setting up processes and helping clients improve their IT and customer support. Knowledge of German is a must.
What will you do
- You will be involved in the implementation and configuration of the ITSM tool – from setting up workflows and creating fields to roles and permissions.
- You will take part in workshops with clients to discuss which processes the system will support. These workshops are mainly led by more experienced colleagues, but you will gradually learn how to do it yourself.
- You will try out configuration testing and verify that everything works as specified.
- You will gradually grow into a role that combines analytical thinking with administrative practice.
- Our goal is for you to gradually progress to a position where you can lead part of a workshop with the client and independently configure more complex processes.
How we work
- The work is mainly remote, with occasional in-person participation (1-2 times a month).
- At the beginning, you will undergo intensive training in Frankfurt (approx. 2-4 weeks), where you will learn everything you need to know.
What we need
Expert experience
- Analytical thinking and a structured approach.
- Carefulness and attention to detail – configuration errors can block processes at the client's site.
- A desire to learn new things, independence in studying.
- Basic knowledge of customer support processes (incident, request, problem, escalation).
- Communication and teamwork skills.
- Knowledge of spoken and written German.
Technology
- ITSM platform (we will teach you).
- Knowledge of ITIL best practices is a big advantage (Incident Management, Change Management, Request Fulfillment).
- Basic knowledge of working with tools for configuring and testing systems.
Language requirements
- Czech, English (spoken and written), German
Advantage
- Experience with configuring any support system (ticketing, helpdesk, CRM, etc.).
- Knowledge of process modeling or BPMN.
What we can offer
- Long-term cooperation on an IČO basis.
- Initial training.
- Individual approach and opportunity for growth into a consulting role.
- Discounted IT and personal development courses.
- Opportunity to use our Hub for work.
- Favorable rental of office equipment.
- The backing of a large company with the spirit of a startup.
PRINCIPAL WEBDEV